FREQUENTLY ASKED QUESTIONS
For Hosts
HOW DOES YOUR MANAGEMENT SERVICE WORK?
We handle all aspects of short-term rental management, from listing creation and optimization to guest communication, cleaning, and maintenance. You can sit back and earn passive income without the hassle. View more details about our offerings here.
WHAT TYPES OF PROPERTIES DO YOU MANAGE?
We are meticulously selective when it comes to the properties we opt to manage. Your property can be a home, villa, apartment, or cabin but usually needs to be worth more than R7m and have something that sets it apart from the rest - that makes it ICONIC. By doing this, we are able to curate the best spots to ensure a memorable stay for guests, and a good return on investment for property owners. Should we choose not to manage your property, we are happy to refer you to companies we have worked with who can assist.
WHAT IS YOUR PRICING AND FEES?
Our pricing and fees are transparent and competitive. We offer flexible pricing structures tailored to your needs, and our fees are based on a percentage of your rental income. There are no hidden costs, so you always know what to expect.
CAN I STILL USE MY PROPERTY FOR PERSONAL USE?
Absolutely! You have full control over your property's availability. Simply let us know when you want to use it, and we'll block off the dates for you, or you can do so from your owners portal. Your property is still yours to enjoy whenever you like.
For GUESTS
HOW DO I BOOK A PROPERTY THROUGH YOUR WEBSITE?
Booking with us is easy! Simply visit our booking portal here, search for your desired location, dates, and number of guests. Browse through the available listings, select the one that suits your needs, and follow the prompts to complete your booking securely either directly with us, or through Airbnb or Booking.com.
HOW DO I CHECK-IN TO THE PROPERTY?
Detailed check-in instructions will be provided to you prior to your arrival. This typically includes information on accessing the property, parking instructions, and any other relevant details. Our team is also available to assist you if you have any questions prior to or during your stay.
WHAT IF I HAVE AN ISSUE DURING MY STAY?
Your comfort and satisfaction are our top priorities. If you encounter any issues during your stay, simply reach out to our guest support team, and we'll promptly assist you. Whether it's a maintenance issue, a question about the property, or a local recommendation you need, we're here to help.
WHAT IS YOUR CANCELLATION POLICY?
We understand that plans can change, so we offer flexible cancellation policies. The specific policy varies depending on the property and booking details. You can find the cancellation policy outlined on the listing page before you book.
WHAT AMENITIES ARE INCLUDED?
This depends on the specific property but our rentals will come fully equipped with essential amenities such as linens, toiletries, kitchen essentials, and high-speed Wi-Fi as standard. Many properties also offer additional amenities like pool access, parking, and entertainment options. Check the listing details for specific amenities or reach out to us if you have any questions.